Deagate Backup Plus 1T plays havoc with Vista PC of a friend

To whom it may concern:

I am writing this on behalf of a friend.

Your external HD works wonderfully well with that friend's machine- as does my own old Maxtor 250 GB on my own PC, which is still going strond after 5 years!

But my friend's just acquired Seagate Backup Plus 1T seems to have one (rather major) problem on his Vista machine. When using it as a virtual memory addition to the usual C drive, there are problems with both complete shut down and sleep condition. Indeed, in both cases the computer refuses to shut down up to the very end. I.e., everything seems to go normaly right up to the moment that the machine is supposed to shut off completely. Then the screen does not go entirely blank (it remains dark grey), and the light of the shut off on the computer remains burning too. This happens both in complete shut down and, as mentioned before, when going into sleep condition; they will both need a hard, manual shut down (pressing the button more than 4 seconds) to sign off and of course this does away with the sleep condition.

When stopping the Seagate to function as an additional virtual memory, everything returns to normal.

Note 1: in virtual memory condition, the Seagate HD cannot be stopped (ejected). Without the virtual memory condition, it can indeed.

Note 2: I have never experienced this with my old Maxtor on my own machine. But there it is attached to a PC still running on XP.

So, I guess that Seagate with Vista (and I suppose Win 7 too) has a slight but annoying compatibility problem - at least in virtual memory condition

I hope you have a reasonable solution.

Sincerly yours.

Harry Asked Sep, 01 2012